Privacy notice

Identity and contact

ESHUA is responsible for the personal data collected through this website, email, phone, WhatsApp, quote forms, contact forms and technical files voluntarily sent by users. For privacy matters, write to mario.espinosa@eshua.com.mx.

Personal data we may collect

We may process identification and contact data such as name, company, job area, email, phone, city/state, country, preferred contact channel and information needed to respond to a commercial or technical request.

Quote and project data

When requesting a quote, ESHUA may process product codes, SKUs, descriptions, quantities, measurements, materials, finishes, standards, expected use, delivery requirements, technical comments and commercial follow-up information.

WhatsApp and form data

If you contact us through WhatsApp or forms, we may process the messages, phone number, contact name, conversation context and any information you decide to share to evaluate your request.

Technical files and attachments

You may send drawings, photos, technical sheets, measurements, samples, reference documents, PDFs, images, DXF/DWG files or related project information. These files are used only to analyze, quote, validate, source or manufacture the requested product or service.

Primary purposes

Your data is used to answer inquiries, identify requested products, prepare quotes, validate technical feasibility, provide commercial follow-up, coordinate deliveries, manage attached files, support manufacturing or sourcing and maintain communication related to your request.

Secondary purposes

When applicable, data may be used for internal statistics, service quality follow-up, continuity of future requirements and commercial relationship management. You may object to secondary purposes using the privacy contact email.

Technical and commercial confidentiality

Customer drawings, files and project references are handled with limited access. ESHUA does not publish them, use them as public examples or share them outside the personnel and providers reasonably necessary to respond to the request.

Transfers and processors

ESHUA does not sell personal data. Data may be shared with technology providers, hosting providers, email services, courier/logistics providers, technical suppliers or manufacturing partners only when necessary to operate the website, answer a request, comply with legal obligations or execute the requested project.

Security

ESHUA applies reasonable administrative, technical and access-control measures to reduce unauthorized access, loss, misuse or disclosure of personal, technical and commercial information.

ARCO rights and consent revocation

You may request access, rectification, cancellation, opposition, consent revocation or limitation of use/disclosure by writing to mario.espinosa@eshua.com.mx. Include your name, contact information, the right you wish to exercise and a clear description of the request.

Cookies

This website uses strictly necessary technical cookies for session security and language preference. Non-essential analytics or advertising cookies are not enabled by default. If tools such as GA4 or advertising pixels are added later, consent mechanisms should be implemented before activation.

Changes

ESHUA may update this notice to reflect legal, operational or website changes. Updates will be published on this page.